{"id":979,"date":"2022-04-01T20:27:27","date_gmt":"2022-04-01T20:27:27","guid":{"rendered":"https:\/\/babelteam.com\/es\/?page_id=979"},"modified":"2024-03-05T13:11:54","modified_gmt":"2024-03-05T16:11:54","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/babelteam.com\/es\/it-service-management\/","title":{"rendered":"IT service management"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb background_image=\u00bbhttps:\/\/babelteam.com\/es\/wp-content\/uploads\/2022\/01\/digital-imnovation-babelteam-background-r.jpg\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb custom_padding=\u00bb0px||0px|||\u00bb bottom_divider_color=\u00bbrgba(58,96,113,0.06)\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb da_disable_devices=\u00bboff|off|off\u00bb][et_pb_row column_structure=\u00bb3_5,2_5″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb3_5″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb header_3_font=\u00bb||on||||||\u00bb header_3_text_color=\u00bb#809BA5″ header_3_font_size=\u00bb27px\u00bb custom_margin=\u00bb||4px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00bfQu\u00e9 es lo que significa<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|800|||||||\u00bb header_text_color=\u00bb#3A6071″ header_font_size=\u00bb42px\u00bb custom_margin=\u00bb-1px|||||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

IT Service Management?<\/h1>\n

[\/et_pb_text][et_pb_text ul_item_indent=\u00bb40px\u00bb ol_item_indent=\u00bb30px\u00bb _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#000000″ header_2_text_color=\u00bb#3A6071″ header_2_font_size=\u00bb17px\u00bb header_2_line_height=\u00bb1.5em\u00bb header_3_text_color=\u00bb#809BA5″ header_3_font_size=\u00bb19px\u00bb text_orientation=\u00bbjustified\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb0px||0px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management<\/strong>, es una disciplina basada en procesos, enfocada en alinear los servicios de TI proporcionados con las necesidades de las empresas, poniendo \u00e9nfasis en los beneficios que puede percibir el cliente final.<\/h2>\n

<\/h2>\n

Si lo volcamos a un software, este est\u00e1 dise\u00f1ado para tener todas las herramientas necesarias para gestionar el aprovisionamiento, la capacidad, el rendimiento y la disponibilidad de los recursos inform\u00e1ticos, de redes y de aplicaciones, as\u00ed como la calidad, la eficiencia y la experiencia generales de su entrega.<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb2_5″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/babelteam.com\/es\/wp-content\/uploads\/2022\/03\/freshdesk-contact-center.gif\u00bb alt=\u00bbIT Service Management. Freshservice\u00bb title_text=\u00bbIT Service Management. Freshservice\u00bb url=\u00bbhttps:\/\/babelteam.com\/es\/herramientas\/freshworks\/freshservice\/\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.16.1″ _module_preset=\u00bbdefault\u00bb width=\u00bb76%\u00bb custom_padding=\u00bb70px|||||\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text ul_item_indent=\u00bb40px\u00bb ol_item_indent=\u00bb30px\u00bb _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#000000″ header_2_text_color=\u00bb#3A6071″ header_2_font_size=\u00bb22px\u00bb header_2_line_height=\u00bb1.5em\u00bb header_3_text_color=\u00bb#809BA5″ header_3_font_size=\u00bb19px\u00bb text_orientation=\u00bbjustified\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Para qu\u00e9 se usa<\/strong><\/h2>\n

Se usa para realizar una transici\u00f3n sencilla a un software de mesa de soporte moderno, eficiente y alineado con ITIL (Information Technology Infrastructure Library)\u00a0 que no requiere capacitaci\u00f3n.<\/span><\/p>\n

[\/et_pb_text][et_pb_text ul_item_indent=\u00bb40px\u00bb ol_item_indent=\u00bb30px\u00bb _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#000000″ header_2_text_color=\u00bb#3A6071″ header_2_font_size=\u00bb22px\u00bb header_2_line_height=\u00bb1.5em\u00bb header_3_text_color=\u00bb#809BA5″ header_3_font_size=\u00bb19px\u00bb text_orientation=\u00bbjustified\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb|||0px||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Qu\u00e9 problemas pueden ser resueltos con un software<\/strong><\/h2>\n
    \n
  • Administraci\u00f3n de incidentes<\/strong>
    Permits que los usuarios generen tickets por correo electr\u00f3nico, portal de autoservicio, tel\u00e9fono o en persona. Realice un seguimiento, priorice, asigne y automatice los procesos de resoluci\u00f3n para impulsar la eficiencia de la mesa de servicio.<\/li>\n
  • Gesti\u00f3n de SLA<\/strong>
    IT Service<\/strong> Suite permite establecer varias pol\u00edticas de SLA (Service Level Agreement) para crear plazos de tareas en funci\u00f3n de diferentes horarios comerciales o categor\u00edas de tickets. Ahora, puede resolver los tickets en funci\u00f3n de la prioridad y automatizar las reglas de escalamiento para comunicar las infracciones dentro de la mesa de servicio.<\/li>\n
  • Automatizaciones e IA\/ML<\/strong>
    Mant\u00e9ngase al tanto de las tareas de alta prioridad y los eventos que necesitan su atenci\u00f3n. Tome una decisi\u00f3n inteligente empleando AI\/ML y las automatizaciones para encargarse de las otras tareas menos prioritarias.<\/li>\n
  • Portal de autoservicio<\/strong>
    Permita que los usuarios busquen soluciones en la base de conocimientos y perm\u00edtales presentar solicitudes directamente desde el portal de soporte de su mesa de servicio, que se puede personalizar para reflejar la identidad de su marca.<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb background_enable_image=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbcenter_right\u00bb background_enable_mask_style=\u00bbon\u00bb background_mask_style=\u00bbchevrons\u00bb background_mask_color=\u00bbrgba(12,113,195,0.05)\u00bb background_mask_transform=\u00bbinvert\u00bb custom_padding=\u00bb19px|||||\u00bb top_divider_color=\u00bbrgba(185,185,184,0.14)\u00bb top_divider_height=\u00bb265px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb da_disable_devices=\u00bboff|off|off\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb25px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text ul_item_indent=\u00bb40px\u00bb ol_item_indent=\u00bb30px\u00bb _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#000000″ header_text_color=\u00bb#3A6071″ header_2_font=\u00bb|800|||||||\u00bb header_2_text_color=\u00bb#3A6071″ header_2_font_size=\u00bb30px\u00bb header_2_line_height=\u00bb1.5em\u00bb header_3_font_size=\u00bb18px\u00bb header_3_line_height=\u00bb1.5em\u00bb text_orientation=\u00bbjustified\u00bb width=\u00bb80%\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||11px|||\u00bb custom_padding=\u00bb||0px|0px||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

    Conozca junto a nuestros especialistas el software que lo ayudar\u00e1 a reestructurar su gesti\u00f3n de servicios de TI de forma r\u00e1pida y efectiva<\/h2>\n

    [\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/babelteam.com\/es\/wp-content\/uploads\/2022\/04\/freshservice.png\u00bb alt=\u00bbIT Service Management. Freshservice\u00bb title_text=\u00bbIT Service Management. Freshservice\u00bb url=\u00bbhttps:\/\/babelteam.com\/es\/herramientas\/freshworks\/freshservice\/\u00bb _builder_version=\u00bb4.16.1″ _module_preset=\u00bbdefault\u00bb width=\u00bb25%\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||60px|||\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_image src=\u00bbhttps:\/\/babelteam.com\/es\/wp-content\/uploads\/2022\/03\/Equipe-Freshworks.gif\u00bb alt=\u00bbIT Service Management. Freshservice. Especialistas \u00bb title_text=\u00bbIT Service Management. Freshservice. Especialistas \u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.16.1″ _module_preset=\u00bbdefault\u00bb width=\u00bb29%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_button button_url=\u00bbhttps:\/\/go.oncehub.com\/agendagp?utm_source=babel.team&utm_medium=urlshortener&utm_campaign=agenda+general+Gilda&herramienta=Otra&motivoes=Conocer mas sobre Freshservice\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbAgende una reuni\u00f3n\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.24.2″ _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb27px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#3A6071″ button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb0px\u00bb button_font=\u00bb|800|||||||\u00bb button_use_icon=\u00bboff\u00bb custom_margin=\u00bb||6px|||\u00bb hover_enabled=\u00bb0″ box_shadow_style=\u00bbpreset2″ global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|desktop\u00bb button_bg_color__hover=\u00bb#809BA5″ button_bg_enable_color__hover=\u00bbon\u00bb sticky_enabled=\u00bb0″][\/et_pb_button][et_pb_text _builder_version=\u00bb4.16.0″ _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#000000″ text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

    Sin costo y sin compromiso de compra<\/strong><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u00bfQu\u00e9 es lo que significaIT Service Management?La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management, es una disciplina basada en procesos, enfocada en alinear los servicios de TI proporcionados con las necesidades de las empresas, poniendo \u00e9nfasis en los beneficios que puede percibir el cliente final. Si lo volcamos a un […]<\/p>\n","protected":false},"author":1,"featured_media":886,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-979","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nIT service management - Babel-Team<\/title>\n<meta name=\"description\" content=\"La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management, es una disciplina basada en procesos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/babelteam.com\/es\/it-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT service management - Babel-Team\" \/>\n<meta property=\"og:description\" content=\"La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management, es una disciplina basada en procesos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/babelteam.com\/es\/it-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Babel-Team\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-05T16:11:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/babelteam.com\/es\/wp-content\/uploads\/2022\/03\/freshdesk-contact-center.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/\",\"url\":\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/\",\"name\":\"IT service management - Babel-Team\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/babelteam.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/babelteam.com\\\/es\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/freshdesk-contact-center.gif\",\"datePublished\":\"2022-04-01T20:27:27+00:00\",\"dateModified\":\"2024-03-05T16:11:54+00:00\",\"description\":\"La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management, es una disciplina basada en procesos.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/babelteam.com\\\/es\\\/it-service-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/babelteam.com\\\/es\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/freshdesk-contact-center.gif\",\"contentUrl\":\"https:\\\/\\\/babelteam.com\\\/es\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/freshdesk-contact-center.gif\",\"width\":700,\"height\":467,\"caption\":\"IT service. 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