{"id":1835,"date":"2022-08-12T20:43:51","date_gmt":"2022-08-12T20:43:51","guid":{"rendered":"https:\/\/babelteam.com\/pt\/?page_id=1835"},"modified":"2022-08-12T20:43:52","modified_gmt":"2022-08-12T20:43:52","slug":"mesa-redonda","status":"publish","type":"page","link":"https:\/\/babelteam.com\/pt\/mesa-redonda\/","title":{"rendered":"Mesa Redonda"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#000000″ background_image=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/client-touching-tick-mark-select-smile-icon-customer-evaluation-after-use-product-service-concept.jpg” background_position=”bottom_right” background_enable_pattern_style=”on” background_enable_mask_style=”on” background_mask_style=”chevrons” background_mask_color=”rgba(63,63,61,0.51)” custom_padding=”||0px|||” background_last_edited=”on|desktop” background_enable_image_tablet=”off” background_enable_image_phone=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.17.6″ _module_preset=”default” width=”98%” min_height=”489px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”3_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#FFFFFF” text_font_size=”20px” background_color=”#f92a42″ custom_margin=”||19px|||” custom_padding=”|||10px|false|false” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” theme_builder_area=”post_content”]

EVENTO CONCLU\u00cdDO! – Pr\u00f3ximo evento, em breve.<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#28EDE9″ header_4_font=”|800|||||||” header_4_text_color=”#28EDE9″ custom_margin=”||10px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

MESA REDONDA ONLINE<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” header_font=”|800|||||||” header_text_align=”left” header_text_color=”#ffd77c” header_font_size=”300%” global_colors_info=”{}” theme_builder_area=”post_content”]

O FUTURO DA EXPERI\u00caNCIA DO CLIENTE 2022<\/h1>[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” custom_margin=”-13px|||||” global_colors_info=”{}” theme_builder_area=”post_content”]

Em 120 minutos transforme sua vis\u00e3o das experi\u00eancias do servi\u00e7o ao cliente<\/strong>, entenda como a cultura do imediatismo dita as regras<\/strong> e o que fazer com isso.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#28EDE9″ header_4_font=”|800|||||||” header_4_text_color=”#28EDE9″ custom_margin=”||10px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

\"\" 10 e 11 de agosto, \u00e0s 16h<\/h4>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” background_color=”rgba(146,146,147,0.08)” background_enable_mask_style=”on” background_mask_style=”floating-squares” custom_padding=”0px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#000000″ background_color=”#28EDE9″ custom_margin=”||19px|||” custom_padding=”|||10px|false|false” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” theme_builder_area=”post_content”]

DIA 1 – 10 de agosto, 16h<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#00b2bf” text_font_size=”15px” custom_margin=”||16px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]

PARTE 1<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#000000″ header_2_font=”|800|||||||” header_2_font_size=”25px” header_2_line_height=”1.2em” custom_margin=”||11px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

Comportamento do Cliente: O que ele est\u00e1 dizendo para voc\u00ea<\/h2>[\/et_pb_text][et_pb_text ul_item_indent=”24px” _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ ul_font_size=”13px” ul_line_height=”1.8em” global_colors_info=”{}” theme_builder_area=”post_content”]
    \n
  • Tema 1. A nova cultura do imediatismo dita as regras<\/li>\n
  • Tema 2. Experi\u00eancias Omnichannel perfeitas substituem o mosaico f\u00edsico-digital<\/li>\n
  • Tema 3. Mensagens e conversas por aplicativos de celular redefinem a satisfa\u00e7\u00e3o do cliente<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#000000″ background_color=”#DFB758″ custom_margin=”||19px|||” custom_padding=”|||10px|false|false” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” width__hover_enabled=”on|desktop” theme_builder_area=”post_content”]

    DIA 2 – 11 de agosto, 16h<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#ffbd46″ text_font_size=”15px” custom_margin=”||16px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]

    PARTE 2<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#000000″ header_2_font=”|800|||||||” header_2_font_size=”25px” header_2_line_height=”1.2em” custom_margin=”||11px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

    A era das Experi\u00eancias dirigidas por agentes e alimentadas por bots<\/h2>[\/et_pb_text][et_pb_text ul_item_indent=”24px” _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ ul_font_size=”13px” ul_line_height=”1.8em” global_colors_info=”{}” theme_builder_area=”post_content”]
      \n
    • Tema 4. A capacita\u00e7\u00e3o dos agentes leva \u00e0 satisfa\u00e7\u00e3o dos clientes<\/li>\n
    • Tema 5. As experi\u00eancias passam da automa\u00e7\u00e3o \u00e0 previs\u00e3o<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ inner_shadow=”on” make_equal=”on” use_custom_gutter=”on” gutter_width=”4″ specialty=”on” padding_right_1=”50px” padding_left_2=”50px” padding_top_bottom_link_1=”false” padding_top_bottom_link_2=”false” padding_left_right_link_1=”false” padding_left_right_link_2=”false” _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”0px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” header_4_font=”|800|||||||” header_4_font_size=”25px” width=”300px” border_width_bottom=”4px” border_color_bottom=”#28EDE9″ global_colors_info=”{}” theme_builder_area=”post_content”]

      Palestrante<\/h4>[\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/08\/Rodrigo-Topan.jpeg” title_text=”Rodrigo-Topan” align=”center” _builder_version=”4.17.6″ _module_preset=”default” width=”87%” custom_margin=”58px||||false|false” border_radii=”on|500px|500px|500px|500px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#20bfc1″ text_font_size=”15px” text_orientation=”center” custom_margin=”||1px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

      Rodrigo Topan<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”12px” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]

      Gerente de Customer Experience Vivara<\/strong><\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_row_inner _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” header_4_font=”|800|||||||” header_4_font_size=”25px” custom_margin=”6px|||||” border_width_bottom=”4px” border_color_bottom=”#28EDE9″ global_colors_info=”{}” theme_builder_area=”post_content”]

      Organizadores<\/h4>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_3,1_3,1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column_inner type=”1_3″ saved_specialty_column_type=”3_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/jorge-aldrovandi.png” title_text=”jorge-aldrovandi” align=”center” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#20bfc1″ text_font_size=”15px” text_orientation=”center” custom_margin=”||1px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

      Jorge Aldrovandi<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”12px” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]

      Diretor Babel-Team<\/strong><\/span><\/p>[\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_3″ saved_specialty_column_type=”3_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/daniel-giovannetti.png” title_text=”daniel-giovannetti” align=”center” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#20bfc1″ text_font_size=”15px” text_orientation=”center” custom_margin=”||1px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

      Daniel Giovannetti<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”12px” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]

      Diretor Red Telecom<\/strong><\/p>[\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_3″ saved_specialty_column_type=”3_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/Michel-Fidelis.png” title_text=”Michel-Fidelis” align=”center” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#20bfc1″ text_font_size=”15px” text_orientation=”center” custom_margin=”||1px|||” global_colors_info=”{}” theme_builder_area=”post_content”]

      Michel Fidelis<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”12px” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]

      Diretor de Partnerships Freshworks<\/strong> Brasil<\/p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_4_font=”|800|||||||” header_4_font_size=”25px” width=”380px” border_width_bottom=”4px” border_color_bottom=”#28EDE9″ global_colors_info=”{}” theme_builder_area=”post_content”]

      Empresas organizadoras<\/h4>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”\/\/i1.wp.com\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/freshworks.jpg” title_text=”freshworks” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”\/\/i1.wp.com\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/redtelecom.jpg” title_text=”redtelecom” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”\/\/i1.wp.com\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/babelteam.jpg” title_text=”babelteam” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

      EVENTO CONCLU\u00cdDO! – Pr\u00f3ximo evento, em breve.MESA REDONDA ONLINEO FUTURO DA EXPERI\u00caNCIA DO CLIENTE 2022Em 120 minutos transforme sua vis\u00e3o das experi\u00eancias do servi\u00e7o ao cliente, entenda como a cultura do imediatismo dita as regras e o que fazer com isso. 10 e 11 de agosto, \u00e0s 16hDIA 1 – 10 de agosto, 16hPARTE 1Comportamento […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"\nO FUTURO DA EXPERI\u00caNCIA DO CLIENTE 2022<\/title>\n<meta name=\"description\" content=\"Em 120 minutos transforme sua vis\u00e3o das experiencias do servi\u00e7o ao cliente, entenda como a cultura do imediatismo dita as regras e o que fazer com isso.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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