{"id":2648,"date":"2023-04-17T17:38:13","date_gmt":"2023-04-17T20:38:13","guid":{"rendered":"https:\/\/babelteam.com\/pt\/?page_id=2648"},"modified":"2023-07-26T17:18:56","modified_gmt":"2023-07-26T20:18:56","slug":"cx-e-ia-call-centers-de-centros-de-custos-a-centros-de-vendas-e-lucratividade","status":"publish","type":"page","link":"https:\/\/babelteam.com\/pt\/cx-e-ia-call-centers-de-centros-de-custos-a-centros-de-vendas-e-lucratividade\/","title":{"rendered":"CX e IA. Call centers: de centros de custos a centros de vendas e lucratividade"},"content":{"rendered":"

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CX e IA.<\/h1>\n

Call centers: de centros de custos a centros de vendas e lucratividade<\/h2>\n

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Em 90 minutos vamos discutir por que e como os call centers podem (e devem) se tornar centros de vendas e lucratividade.<\/span><\/p>\n<\/div>\n<\/div>\n

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\"\"<\/p>\n

\u00a015 DE JUNHO, \u00e0s 16h<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”|800||on|||||” text_font_size=”21px” header_font=”|600|||||||” header_font_size=”14px” background_color=”#ED265B” background_layout=”dark” width_tablet=”55%” width_phone=”88%” width_last_edited=”on|desktop” min_height=”20.8px” custom_margin=”-8px||15px||false|false” custom_margin_tablet=”114px||15px||false|false” custom_margin_phone=”15px||15px||true|false” custom_margin_last_edited=”on|phone” custom_padding=”5px|5px|5px|5px|false|false” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”]<\/p>\n

Aguarde o pr\u00f3ximo no 19 de outubro de 2023<\/p>\n

[\/et_pb_text][et_pb_button button_url=”#form” button_text=”Inscreva-se agora!” button_alignment=”left” disabled_on=”off|on|on” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_size=”23px” button_text_color=”#000000″ button_bg_color=”#3fe1ff” button_border_width=”0px” button_border_radius=”10px” button_font=”|800|||||||” button_use_icon=”off” hover_enabled=”0″ box_shadow_style=”preset4″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#490f47″ background_enable_mask_style=”on” background_mask_style=”diagonal-pills” background_mask_color=”rgba(40,237,233,0.07)” background_mask_transform=”invert|flip_vertical|flip_horizontal” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_text_align=”left” header_2_font=”|800|||||||” header_2_text_align=”left” header_2_text_color=”#28EDE9″ header_2_font_size=”33px” custom_margin=”120px|||||” global_colors_info=”{}”]<\/p>\n

Alguns temas da mesa-redonda:<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.13)” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_text ul_type=”square” _builder_version=”4.20.4″ _module_preset=”default” ul_text_color=”#FFFFFF” ul_font_size=”18px” ul_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

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  • Transformar o call center em centro de lucratividade<\/strong>, \u00e9 poss\u00edvel?<\/li>\n
  • Como a Intelig\u00eancia\u00a0Artificial\u00a0est\u00e1 mudando o jogo no atendimento\u00a0ao cliente<\/strong>, ajudando empresas a converter\u00a0custos em valiosas\u00a0oportunidades de crescimento e fideliza\u00e7\u00e3o de clientes.\u201c<\/li>\n
  • Como alavancar a intelig\u00eancia\u00a0artificial para otimizar a experi\u00eancia do cliente<\/strong>, aumentar a receita e criar\u00a0fidelidade\u00a0duradoura<\/strong> no competitivo mercado\u00a0atual.<\/li>\n
  • As\u00a0melhores\u00a0pr\u00e1ticas<\/strong> para implementar solu\u00e7\u00f5es de intelig\u00eancia\u00a0artificial no seu call center<\/strong> e transformar a experi\u00eancia do cliente em uma poderosa vantagem competitiva.<\/li>\n
  • Tecnologias:<\/strong> demo ao-vivo com os especialistas de Babel-Team, Red Telecom e parceiros tecnol\u00f3gicos.<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”rgba(208,169,0,0.31)” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”default” header_text_align=”center” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_font_size=”33px” global_colors_info=”{}”]<\/p>\n

    Ou\u00e7a diretamente dos especialistas em CX<\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” max_width=”2560px” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.28)” custom_padding=”15px|15px|15px|15px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” header_2_font=”|800|||||||” header_2_text_color=”#490f47″ header_2_font_size=”20px” header_2_line_height=”1.3em” text_orientation=”center” custom_margin=”||17px|||” global_colors_info=”{}”]<\/p>\n

    O impacto da AI na lucratividade<\/span><\/h2>\n

    [\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/10\/yuri.png” title_text=”yuri” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”23%” width_tablet=”55%” width_phone=”25%” width_last_edited=”on|phone” border_radii=”on|200px|200px|200px|200px” border_width_all=”4px” border_color_all=”#28EDE9″ border_style_all=”inset” border_radii_tablet=”on|200px|200px|200px|200px” border_radii_phone=”on|200px|200px|200px|200px” border_radii_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_team_member name=”Yuri Reichert” position=”COO – CFO PG ADVOGADOS” linkedin_url=”https:\/\/www.linkedin.com\/in\/yuri-reichert-a1a89943\/” icon_color=”#0C71C3″ _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” body_text_color=”#000000″ position_font=”||||||||” position_text_color=”#3A6071″ text_orientation=”center” global_colors_info=”{}”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.28)” custom_padding=”15px|15px|15px|15px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” header_2_font=”|800|||||||” header_2_text_color=”#490f47″ header_2_font_size=”20px” header_2_line_height=”1.3em” text_orientation=”center” custom_margin=”||17px|||” global_colors_info=”{}”]<\/p>\n

    Treinando a equipe em IA aplicada ao call center<\/h2>\n

    [\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2023\/02\/Captura-de-pantalla-2023-02-02-a-las-08.54.30.png” title_text=”Captura de pantalla 2023-02-02 a la(s) 08.54.30″ align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”23%” width_tablet=”55%” width_phone=”25%” width_last_edited=”on|phone” border_radii=”on|200px|200px|200px|200px” border_width_all=”4px” border_color_all=”#28EDE9″ border_style_all=”inset” border_radii_tablet=”on|200px|200px|200px|200px” border_radii_phone=”on|200px|200px|200px|200px” border_radii_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_team_member name=”Sidney Botelho” position=”CEO Toy\u00ea – Holding” linkedin_url=”https:\/\/www.linkedin.com\/in\/sidneybotelho\/?originalSubdomain=br” icon_color=”#0C71C3″ _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” body_text_color=”#000000″ position_font=”||||||||” position_text_color=”#3A6071″ text_orientation=”center” global_colors_info=”{}”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” background_color=”rgba(255,255,255,0.28)” custom_padding=”15px|15px|15px|15px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” header_2_font=”|800|||||||” header_2_text_color=”#490f47″ header_2_font_size=”20px” header_2_line_height=”1.3em” text_orientation=”center” custom_margin=”||17px|||” global_colors_info=”{}”]<\/p>\n

    CX e o papel da AI para alavancar vendas no call center
    \n<\/h2>\n

    [\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2023\/02\/Captura-de-pantalla-2023-02-02-a-las-12.59.33.png” title_text=”Captura de pantalla 2023-02-02 a la(s) 12.59.33″ align=”center” _builder_version=”4.20.4″ _module_preset=”default” width=”23%” width_tablet=”55%” width_phone=”25%” width_last_edited=”on|phone” border_radii=”on|200px|200px|200px|200px” border_width_all=”4px” border_color_all=”#28EDE9″ border_style_all=”inset” border_radii_tablet=”on|200px|200px|200px|200px” border_radii_phone=”on|200px|200px|200px|200px” border_radii_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_team_member name=”Daniel Giovannetti” position=”Diretor Red Telecom” linkedin_url=”https:\/\/www.linkedin.com\/in\/giovannettidaniel\/” icon_color=”#0C71C3″ _builder_version=”4.19.5″ _module_preset=”default” header_font=”|800|||||||” body_text_color=”#000000″ position_font=”||||||||” position_text_color=”#3A6071″ text_orientation=”center” global_colors_info=”{}”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.2″ _module_preset=”default” background_color=”rgba(255,255,255,0.28)” custom_padding=”15px|15px|15px|15px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” header_2_font=”|800|||||||” header_2_text_color=”#490f47″ header_2_font_size=”20px” header_2_line_height=”1.3em” text_orientation=”center” custom_margin=”||17px|||” global_colors_info=”{}”]<\/p>\n

    Demo ao vivo das funcionalidades CX com suporte de AI
    \n<\/h2>\n

    [\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/10\/fabio-hansenc.png” title_text=”fabio-hansenc” align=”center” _builder_version=”4.20.4″ _module_preset=”default” width=”23%” width_tablet=”55%” width_phone=”25%” width_last_edited=”on|phone” border_radii=”on|200px|200px|200px|200px” border_width_all=”4px” border_color_all=”#28EDE9″ border_style_all=”inset” border_radii_tablet=”on|200px|200px|200px|200px” border_radii_phone=”on|200px|200px|200px|200px” border_radii_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_team_member name=”F\u00e1bio Hansen” position=”Omnichannel Certified Professional at Babel-Team ” linkedin_url=”https:\/\/www.linkedin.com\/in\/fabiohansen\/” icon_color=”#0C71C3″ _builder_version=”4.20.4″ _module_preset=”default” header_font=”|800|||||||” body_text_color=”#000000″ position_font=”||||||||” position_text_color=”#3A6071″ text_orientation=”center” global_colors_info=”{}”][\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”default” header_text_align=”center” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_font_size=”33px” custom_margin=”50px||-22px|||” global_colors_info=”{}”]<\/p>\n

    Organizadores<\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” max_width=”815px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.28)” custom_padding=”15px|15px|15px|15px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/jorge-aldrovandi.png” title_text=”jorge-aldrovandi” align=”center” _builder_version=”4.20.4″ _module_preset=”default” width=”23%” width_tablet=”55%” width_phone=”25%” width_last_edited=”on|phone” border_radii=”on|200px|200px|200px|200px” border_width_all=”4px” border_color_all=”#28EDE9″ border_style_all=”inset” border_radii_tablet=”on|200px|200px|200px|200px” border_radii_phone=”on|200px|200px|200px|200px” border_radii_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_team_member name=”Jorge Aldrovandi” position=”CEO Babel-Team” linkedin_url=”https:\/\/www.linkedin.com\/in\/jorgealdrovandi\/” icon_color=”#0C71C3″ _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” body_text_color=”#000000″ position_font=”||||||||” position_text_color=”#3A6071″ text_orientation=”center” global_colors_info=”{}”][\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” background_color=”rgba(255,255,255,0.28)” custom_padding=”15px|15px|15px|15px|false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2023\/02\/Captura-de-pantalla-2023-02-02-a-las-12.59.33.png” title_text=”Captura de pantalla 2023-02-02 a la(s) 12.59.33″ align=”center” _builder_version=”4.20.4″ _module_preset=”default” width=”23%” width_tablet=”55%” width_phone=”25%” width_last_edited=”on|phone” border_radii=”on|200px|200px|200px|200px” border_width_all=”4px” border_color_all=”#28EDE9″ border_style_all=”inset” border_radii_tablet=”on|200px|200px|200px|200px” border_radii_phone=”on|200px|200px|200px|200px” border_radii_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_team_member name=”Daniel Giovannetti” position=”Diretor Red Telecom” linkedin_url=”https:\/\/www.linkedin.com\/in\/giovannettidaniel\/” icon_color=”#0C71C3″ _builder_version=”4.19.5″ _module_preset=”default” header_font=”|800|||||||” body_text_color=”#000000″ position_font=”||||||||” position_text_color=”#3A6071″ text_orientation=”center” global_colors_info=”{}”][\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.2″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ _module_preset=”default” header_text_align=”center” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_font_size=”33px” global_colors_info=”{}”]<\/p>\n

    Empresas organizadoras<\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/04\/babel-team.png” title_text=”babel-team” align=”right” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/redtelecom.jpg” title_text=”redtelecom” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/12\/logo-menu-1.png” title_text=”logo-menu (1)” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” width_tablet=”” width_phone=”75%” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/07\/freshworks.jpg” title_text=”freshworks” align_tablet=”” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Popup – #form” module_id=”form” module_class=”popup” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ da_is_popup=”on” da_popup_slug=”form” da_disable_devices=”on|on|on” global_colors_info=”{}” sticky_enabled=”0″ da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ disabled_on=”on|on|on” disabled=”on”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]