{"id":472,"date":"2022-03-28T15:51:33","date_gmt":"2022-03-28T15:51:33","guid":{"rendered":"https:\/\/babelteam.com\/pt\/?page_id=472"},"modified":"2023-06-26T15:41:46","modified_gmt":"2023-06-26T18:41:46","slug":"omnichannel-freshdesk-suite","status":"publish","type":"page","link":"https:\/\/babelteam.com\/pt\/ferramentas-de-automacao\/freshworks\/omnichannel-freshdesk-suite\/","title":{"rendered":"Freshdesk Omnichannel Suite"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.12)” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2023\/06\/freshdesk-vector-logo.png” title_text=”Freshdesk Omnichannel” _builder_version=”4.21.0″ _module_preset=”default” width=”52%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#25c170″ header_font=”||||||||” header_3_font=”||||||||” header_3_text_color=”#000000″ custom_margin=”||12px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Freshdesk Omnichannel Suite<\/h3>\n

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Encante seus clientes com atendimento multicanal<\/span> f\u00e1cil<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_3_text_color=”#898585″ header_3_line_height=”1.3em” custom_margin=”||13px|||” global_colors_info=”{}”]<\/p>\n

Tenha conversas mais proveitosas todos os dias em todos os canais com todos os clientes.<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”#info” button_text=”Conhe\u00e7a os benef\u00edcios” button_alignment=”left” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#25c26f” button_bg_color_gradient_stops=”#21c6c1 0%|#28ede9 100%” button_bg_color_gradient_start=”#21c6c1″ button_bg_color_gradient_end=”#28ede9″ button_border_width=”0px” button_border_radius=”5px” button_font=”|800|||||||” button_use_icon=”off” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” global_colors_info=”{}” button_text_color__hover=”#FFFFFF” button_text_color__hover_enabled=”on|hover” button_bg_color__hover=”#809BA5″ button_bg_color__hover_enabled=”on|hover” button_text_size__hover_enabled=”on|desktop”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2023\/06\/cla9jhp8v05r2ztfntzawu5ww-freshdesk-new-hero-banner-image.one-half.png” alt=”Freshdesk Omnichannel Suite” title_text=”Freshdesk Omnichannel Suite” _builder_version=”4.21.0″ _module_preset=”default” width_tablet=”78%” width_phone=”78%” width_last_edited=”on|desktop” custom_padding=”63px|||||” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||2px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_line_height=”1.2em” width_last_edited=”off|desktop” custom_margin=”||7px|||” global_colors_info=”{}”]<\/p>\n

Mais de 50 mil empresas confiam em n\u00f3s<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/bigbus.gif” title_text=”bigbus” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/cinnamon.gif” title_text=”cinnamon” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/pearson.gif” title_text=”pearson” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/decathlon.gif” title_text=”decathlon” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/bridgestone.gif” title_text=”bridgestone” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/aramex.gif” title_text=”aramex” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.12)” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_line_height=”1.2em” width_last_edited=”off|desktop” custom_margin=”||7px|||” global_colors_info=”{}”]<\/p>\n

Explore por que o Freshdesk Omnichannel Suite \u00e9 a solu\u00e7\u00e3o de suporte mais completa com o tempo para obter valor mais r\u00e1pido.<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”18px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Reimagine conversas mais relevantes e transforme os agentes de servi\u00e7o em refer\u00eancias para os clientes. Lance o encantamento do cliente e do funcion\u00e1rio em menos de tr\u00eas meses!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ module_id=”info” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-01.jpg” alt=”Omnichannel – Omnicanal _ Freshdesk Babel-Team” title_text=”Omnichannel – Omnicanal _ Freshdesk Babel-Team” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”30%” custom_margin=”||0px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_font_size=”17px” header_3_line_height=”1.2em” custom_margin=”||7px|||” global_colors_info=”{}”]<\/p>\n

Encante os clientes sem esfor\u00e7o<\/h3>\n

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Simplifique cada experi\u00eancia e coloque os clientes de volta no controle oferecendo o suporte que eles esperam no canal que eles preferem.<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-02.jpg” alt=”Omnichannel – Omnicanal _ Freshdesk2 _ Babel-Team” title_text=”Omnichannel – Omnicanal _ Freshdesk2 _ Babel-Team” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”30%” custom_margin=”||0px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_font_size=”17px” header_3_line_height=”1.2em” custom_margin=”||7px|||” global_colors_info=”{}”]<\/p>\n

Torne cada agente uma refer\u00eancia para o cliente<\/h3>\n

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D\u00ea aos agentes mais contexto e automa\u00e7\u00e3o para entender proativamente as necessidades do cliente e oferecer a pr\u00f3xima melhor a\u00e7\u00e3o.<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-03.jpg” alt=”Omnichannel – Omnicanal _ Freshdesk3 _ Babel-Team” title_text=”freshdesk-Omnichannel – Omnicanal _ Freshdesk3 _ Babel-Team – Omnicanal _ Freshdesk2 _ Babel-Team” _builder_version=”4.21.0″ _module_preset=”default” width=”30%” module_alignment=”center” custom_margin=”||0px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_font_size=”17px” header_3_line_height=”1.2em” custom_margin=”||7px|||” global_colors_info=”{}”]<\/p>\n

Turbine a velocidade do servi\u00e7o<\/h3>\n

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Alcance velocidade na presta\u00e7\u00e3o de um servi\u00e7o incr\u00edvel ao cliente. Nossos clientes obt\u00eam ganhos de produtividade de servi\u00e7o em menos de tr\u00eas meses e inovam com mais rapidez usando a plataforma NEO.<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f7f4″ custom_padding=”0px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/05\/Ticketing-Br-Portugese.gif” alt=”Omnichannel – Omnicanal _ Freshdesk Support Desk _ Babel-Team” title_text=”Omnichannel – Omnicanal _ Freshdesk Support Desk _ Babel-Team” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” header_4_text_color=”#0C71C3″ header_4_font_size=”16px” background_color=”rgba(185,185,184,0.15)” custom_margin=”||5px||false|false” custom_padding=”15px|10px|5px|10px|false|true” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” global_colors_info=”{}”]<\/p>\n

FRESHDESK SUPPORT DESK | TICKETS<\/span><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”left” header_2_font_size=”25px” header_2_line_height=”1.3em” custom_margin=”||6px|||” global_colors_info=”{}”]<\/p>\n

\"\"Encantamento do cliente e do agente facilitado<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” global_colors_info=”{}”]<\/p>\n

Forne\u00e7a o melhor e mais intuitivo suporte em todos os canais. Entenda proativamente as necessidades do cliente para oferecer excel\u00eancia j\u00e1 na primeira vez.<\/p>\n

Poupe tempo e reduza tarefas repetitivas. Ajude os agentes a resolver rapidamente as consultas dos clientes com automa\u00e7\u00e3o da equipe e conhecimento de uma plataforma unificada.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#0C71C3″ link_font=”||||on||||” link_text_color=”#0C71C3″ link_font_size=”17px” link_option_url_new_window=”on” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#51a055″]<\/p>\n

Explore Freshdesk Support Desk ><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”0px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_4_text_color=”#0C71C3″ header_4_font_size=”16px” background_color=”rgba(185,185,184,0.15)” custom_margin=”||5px||false|false” custom_padding=”15px|10px|5px|10px|false|true” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

FRESHCHAT | CHATBOT<\/span><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”left” header_2_font_size=”25px” header_2_line_height=”1.3em” custom_margin=”||6px|||” global_colors_info=”{}”]<\/p>\n

\"\"Conecte-se nos canais que os clientes adoram<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” custom_padding=”13px|||||” global_colors_info=”{}”]<\/p>\n

Impressione os clientes com disponibilidade no canal preferido deles e transa\u00e7\u00f5es cont\u00ednuas em qualquer ponto da jornada. Integre uma combina\u00e7\u00e3o de experi\u00eancias conversacionais, incluindo chat ao vivo, web, celular e suporte do centro de contato.<\/p>\n

Ajude os clientes a encontrar respostas rapidamente. Inicie chatbots desenvolvidos com IA para guiar facilmente os clientes na resolu\u00e7\u00e3o de quest\u00f5es.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#0C71C3″ link_font=”||||on||||” link_text_color=”#0C71C3″ link_font_size=”17px” hover_enabled=”0″ locked=”off” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#51a055″ sticky_enabled=”0″]Explore Freshchat<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/05\/Br-Portuguese-Messaging-Channel-2x.gif” alt=”Omnichannel – Omnicanal _ Freshchat _ Babel-Team” title_text=”Omnichannel – Omnicanal _ Freshchat _ Babel-Team” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f7f4″ custom_padding=”0px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/05\/Caller-JSON-V2-BR-Portugese.gif” alt=”Omnichannel – Omnicanal _ Freshdesk Contact Center _ Babel-Team” title_text=”Omnichannel – Omnicanal _ Freshdesk Contact Center _ Babel-Team” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” header_4_text_color=”#0C71C3″ header_4_font_size=”16px” background_color=”rgba(185,185,184,0.15)” custom_margin=”||5px||false|false” custom_padding=”15px|10px|5px|10px|false|true” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” global_colors_info=”{}”]<\/p>\n

FRESHDESK CONTACT CENTER | L\u00cdNEA TELEF\u00d3NICA<\/span><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”left” header_2_font_size=”25px” header_2_line_height=”1.3em” custom_margin=”||6px|||” global_colors_info=”{}”]<\/p>\n

\"\"Atenda chamadas de suporte sem esfor\u00e7o
\n<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” global_colors_info=”{}”]<\/p>\n

Tenha conversas mais eficientes e conecte os clientes ao especialista certo desde o in\u00edcio.<\/p>\n

Apresente aos agentes uma vis\u00e3o do cliente em 360 graus e resolu\u00e7\u00f5es guiadas para melhorar a produtividade da chamada. Aproveite os eficientes mecanismos de roteamento que reduzem drasticamente os tempos de espera da chamada e alcan\u00e7am escalonamentos mais inteligentes.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#0C71C3″ link_font=”||||on||||” link_text_color=”#0C71C3″ link_font_size=”17px” link_option_url_new_window=”on” locked=”off” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#51a055″]<\/p>\n

Explore Freshdesk Contact Center ><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”0px||0px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_4_text_color=”#0C71C3″ header_4_font_size=”16px” background_color=”rgba(185,185,184,0.15)” custom_margin=”||5px||false|false” custom_padding=”15px|10px|5px|10px|false|true” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” global_colors_info=”{}”]<\/p>\n

FIELD SERVICE MANAGEMENT<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”left” header_2_font_size=”25px” header_2_line_height=”1.3em” custom_margin=”||6px|||” global_colors_info=”{}”]<\/p>\n

\"\"Preste servi\u00e7o de campo em que os agentes remotos confiam<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” global_colors_info=”{}”]<\/p>\n

Agora mais do que nunca, as equipes de campo precisam atender aos clientes com seguran\u00e7a e efici\u00eancia enquanto trabalham remotamente.\u00a0 Ofere\u00e7a servi\u00e7o de campo em que os agentes remotos podem confiar para resolver facilmente os problemas na estrada.<\/p>\n

Roteie as equipes de servi\u00e7o com efici\u00eancia com base na disponibilidade, na proximidade e no conjunto de habilidades. Ofere\u00e7a aos clientes atualiza\u00e7\u00f5es em tempo real por meio de bots de conversa e agendamento de compromisso simplificado.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/05\/FSM-JSON-Br-Portugese.gif” alt=”Omnichannel – Omnicanal _ Freshdesk FIELD SERVICE MANAGEMENT _ Babel-Team” title_text=”Omnichannel – Omnicanal _ Freshdesk FIELD SERVICE MANAGEMENT _ Babel-Team” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” module_id=”precos” _builder_version=”4.21.0″ _module_preset=”default” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.12)” da_popup_slug=”precos” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_font_size=”35px” header_2_line_height=”1.3em” custom_margin=”||0px|||” global_colors_info=”{}”]<\/p>\n

Conhe\u00e7a as condi\u00e7\u00f5es diferenciais para Am\u00e9rica Latina!<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_line_height=”1.3em” header_3_text_align=”center” header_3_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

Forne\u00e7a\u00a0<\/span>atendimento excepcional ao cliente por telefone primeiro<\/strong>\u00a0<\/span>com o Cento de Contato Freshdesk.<\/h3>\n

[\/et_pb_text][et_pb_pricing_tables featured_table_background_color=”#FFFFFF” featured_table_header_text_color=”#000000″ header_background_color=”#eeeeee” featured_table_subheader_text_color=”#000000″ featured_table_text_color=”#000000″ show_bullet=”off” featured_table_price_color=”#000000″ _builder_version=”4.21.0″ _module_preset=”default” price_text_color=”#000000″ subheader_text_color=”#3A6071″ body_text_color=”#000000″ header_text_color=”#20a849″ subheader_font_size=”14px” price_font=”|600|||||||” price_font_size=”65px” currency_frequency_font_size=”13px” currency_frequency_line_height=”0em” custom_button=”on” button_bg_color=”#20a849″ button_use_icon=”off” custom_padding=”10px|10px|10px|10px|false|false” global_colors_info=”{}”][et_pb_pricing_table title=”Growth Omnichannel*” subtitle=”Para crescimento r\u00e1pido” currency=”USD” per=”agente por m\u00eas, cobrado anualmente” sum=”22″ button_url=”https:\/\/api.whatsapp.com\/send?phone=5521967615151&text=Ol\u00e1%20F\u00e1bio,%20tudo%20bem?%20Eu%20gostaria%20de%20experimentar%20o%20Freshdesk%20Omnichannel,%20pode%20me%20ajudar?” url_new_window=”on” button_text=”TESTE GRATIS” _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#20a849″ body_text_color=”#000000″ subheader_font=”||||||||” subheader_text_color=”#000000″ subheader_font_size=”14px” price_font_size=”55px” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_border_width=”0px” button_font=”|800|||||||” button_use_icon=”off” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_bg_color__hover=”#809BA5″ button_bg_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” sticky_transition=”on”]<\/p>\n

Tudo da vers\u00e3o Crescimento do Freshdesk Support Desk, Mensagens e Central de Contato<\/em><\/p>\n

++ Canais de e-mail, redes sociais, mensagens, telefonia
++ Inclui at\u00e9 2.000 sess\u00f5es de bot\/m\u00eas FREDDY<\/strong>
++ Inclui at\u00e9 2.000 minutos\/m\u00eas de chamadas recebidas <\/strong>
++ Criador de chatbot
++ An\u00e1lise de chatbot
++ Mensagens em t\u00f3picos
++ Gerenciamento de contato
++ Visualiza\u00e7\u00f5es personalizadas da caixa de entrada
++ SLA e hor\u00e1rio comercial
++ Aplicativos do Marketplace
++ Automa\u00e7\u00f5es
++ Localiza\u00e7\u00e3o de data center
++ Relat\u00f3rios de tickets, conversas e chamadas
++ Painel Omnichannel<\/p>\n

[\/et_pb_pricing_table][et_pb_pricing_table featured=”on” title=”Pro Omnichannel*” subtitle=”Para alto desempenho” currency=”USD” per=”agente por m\u00eas, cobrado anualmente” sum=”45″ button_url=”https:\/\/api.whatsapp.com\/send?phone=5521967615151&text=Ol\u00e1%20F\u00e1bio,%20tudo%20bem?%20Eu%20gostaria%20de%20experimentar%20o%20Freshdesk%20Omnichannel,%20pode%20me%20ajudar?” url_new_window=”on” button_text=”TESTE GRATIS” header_background_color=”#20a849″ _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#FFFFFF” body_text_color=”#000000″ subheader_font=”||||||||” subheader_text_color=”#FFFFFF” subheader_font_size=”14px” price_font_size=”55px” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_border_width=”0px” button_font=”|800|||||||” button_use_icon=”off” border_radii=”on|10px|10px|10px|10px” box_shadow_style_button=”preset4″ box_shadow_horizontal_button=”5px” box_shadow_vertical_button=”5px” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_bg_color__hover=”#809BA5″ button_bg_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” sticky_transition=”on”]<\/p>\n

Tudo da vers\u00e3o Pro do Freshdesk Support Desk, Mensagens, Central de Contato e muito mais.<\/em><\/p>\n

++ Whatsapp Business
++ Apple Business Chat
++ Cronograma de cliente omnichannel
++ Base de conhecimento omnichannel
++ Fun\u00e7\u00f5es e permiss\u00f5es
++ Relat\u00f3rios Personalizados
++ Navega\u00e7\u00e3o em conjunto
++ Suporte em v\u00e1rios idiomas
++ \u00a0Inclui 3.000 minutos\/m\u00eas de chamadas de entrada\u00a0<\/strong>
++ \u00a0Inclui at\u00e9 3.000 sess\u00f5es de bot\/m\u00eas\u00a0\u00a0FREDDY<\/strong>
++ Inclui at\u00e9 5.000 colaboradores
++ Limites de API expans\u00edveis
++ Aplicativos personalizados
++ Direcionamento em Feriados
++ Gerenciamento avan\u00e7ado de chamadas
++ Relat\u00f3rio de disponibilidade do agente
++ Pesquisa e relat\u00f3rio CSAT<\/p>\n

[\/et_pb_pricing_table][et_pb_pricing_table title=”Enterprise omnichannel*” subtitle=”Para suporte de n\u00edvel Empresarial” currency=”USD” per=”agente por m\u00eas, cobrado anualmente” sum=”75″ button_url=”https:\/\/api.whatsapp.com\/send?phone=5521967615151&text=Ol\u00e1%20F\u00e1bio,%20tudo%20bem?%20Eu%20gostaria%20de%20experimentar%20o%20Freshdesk%20Omnichannel,%20pode%20me%20ajudar?” url_new_window=”on” button_text=”TESTE GRATIS” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h2″ header_font=”|800|||||||” header_font_size=”25px” body_text_color=”#000000″ subheader_font=”||||||||” subheader_text_color=”#000000″ subheader_font_size=”14px” price_font_size=”55px” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_border_width=”0px” button_font=”|800|||||||” button_use_icon=”off” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_bg_color__hover=”#809BA5″ button_bg_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” sticky_transition=”on”]<\/p>\n

Tudo da vers\u00e3o Empresarial do Freshdesk Support Desk, Mensagens, Central de Contato e muito mais.<\/em><\/p>\n

++ Omniroute\u2122
++ Restri\u00e7\u00e3o de intervalos de IP
++ Bot de e-mails FREDDY
++ Voicebot FREDDY
++ Inclui at\u00e9 5.000 sess\u00f5es de bot\/m\u00eas FREDDY<\/strong>
++ IVR com comandos de voz FREDDY
++ Inclui 5.000 minutos\/m\u00eas de chamadas de entrada<\/strong>
++ M\u00e9tricas de chamadas abandonadas
++ Bot de assist\u00eancia FREDDY
++ Triagem autom\u00e1tica FREDDY
++ Conectores RPA
++ Utilit\u00e1rio de sugest\u00e3o de respostas predefinidas
++ Utilit\u00e1rio de sugest\u00e3o de artigos FREDDY
++ Sinais sociais
++ Autentica\u00e7\u00e3o de usu\u00e1rios (JWT)
++ Monitoramento de n\u00edvel de servi\u00e7o<\/p>\n

[\/et_pb_pricing_table][\/et_pb_pricing_tables][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”||on||||||” text_text_color=”#000000″ text_font_size=”18px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

* Os pre\u00e7os n\u00e3o incluem impostos aplic\u00e1veis.<\/p>\n

* Inclui Beneficios Especiais Babel-Team<\/strong>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.12)” da_disable_devices=”off|off|off” global_module=”1314″ saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/babel-team_Freshdesk.jpg” alt=”Chat Bots para empresas – Freshdesk – Babel-Team” title_text=”Chat Bots para empresas – Freshdesk – Babel-Team” _builder_version=”4.21.0″ _module_preset=”default” width=”48%” module_alignment=”center” custom_margin=”||36px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” custom_margin=”||3px|||” global_colors_info=”{}”]<\/p>\n

Benef\u00edcios GRATUITOS<\/span> e EXCLUSIVOS<\/span> para clientes Babel-Team!<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_text_color=”#3A6071″ custom_margin=”||3px|||” global_colors_info=”{}”]<\/p>\n

Voc\u00ea n\u00e3o \u00e9 apenas uma venda para n\u00f3s, voc\u00ea \u00e9 muito mais!<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”18px” header_2_font=”|800|||||||” header_2_text_align=”center” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

S\u00f3 somos bem-sucedidos se voc\u00ea for, por isso oferecemos servi\u00e7os totalmente gratuitos que permitir\u00e3o que voc\u00ea decole na ferramenta em tempo recorde.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/treinamento.jpg” alt=”Onboarding GRATIS na ferramenta – Freshdesk – Babel-Team” title_text=”Onboarding GRATIS na ferramenta – Freshdesk – Babel-Team” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”40%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_font_size=”17px” header_3_line_height=”1.2em” custom_margin=”||7px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Onboarding GRATIS na ferramenta<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Sabemos como pode ser dif\u00edcil migrar ou iniciar numa nova ferramenta. Migrar os dados, encontrar as fun\u00e7\u00f5es, etc. \u00c9 por isso que oferecemos 2 horas de onboarding gratuitas<\/strong> para que voc\u00ea e sua equipe possam responder a todas as suas d\u00favidas.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/consultoria.jpg” alt=”Consultoria GRATIS Certificada – Babel-Team” title_text=”Consultoria GRATIS Certificada – Babel-Team” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”40%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_font_size=”17px” header_3_line_height=”1.2em” custom_margin=”||7px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Consultoria GR\u00c1TIS Certificada<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Confie na Babel-Team para obter conselhos especializados de profissionais certificados Freshworks dedicados a fazer a ferramenta funcionar para voc\u00ea!<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/suporte.jpg” alt=”Suporte T\u00e9cnico GRATUITO no SEU IDIOMA – Babel-Team” title_text=”Suporte T\u00e9cnico GRATUITO no SEU IDIOMA – Babel-Team” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”40%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_text_align=”center” header_3_font=”|800|||||||” header_3_text_align=”center” header_3_font_size=”17px” header_3_line_height=”1.2em” custom_margin=”||7px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Suporte T\u00e9cnico GRATUITO
no SEU IDIOMA<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”15px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Tem d\u00favidas? N\u00e3o sabe como aplicar uma fun\u00e7\u00e3o? Nosso suporte est\u00e1 aberto de segunda a sexta-feira durante o hor\u00e1rio comercial\u00a0 para responder a todas as suas perguntas gratuitamente e no seu idioma!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(91,133,0,0.13)” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.12)” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_align=”center” header_3_font=”|800|||||||” header_3_font_size=”25px” custom_margin=”||3px|||” global_colors_info=”{}”]<\/p>\n

Consulte um especialista antes de comprar, e comece o quanto antes!<\/h3>\n

[\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/Equipe-Freshworks.gif” alt=”Babel-Team” title_text=”Babel-Team” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”34%” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/api.whatsapp.com\/send?phone=5521967615151&text=Ol\u00e1%20F\u00e1bio,%20tudo%20bem?%20Eu%20gostaria%20de%20experimentar%20o%20Freshdesk%20Omnichannel,%20pode%20me%20ajudar?” url_new_window=”on” button_text=”Agende aqui sua reuni\u00e3o gratuita” button_alignment=”center” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#099e1f” button_bg_color_gradient_stops=”#21c6c1 0%|#28ede9 100%” button_bg_color_gradient_start=”#21c6c1″ button_bg_color_gradient_end=”#28ede9″ button_border_width=”0px” button_border_radius=”5px” button_font=”|800|||||||” button_use_icon=”off” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” global_colors_info=”{}” button_text_color__hover=”#FFFFFF” button_text_color__hover_enabled=”on|hover” button_bg_color__hover=”#809BA5″ button_bg_color__hover_enabled=”on|hover” button_text_size__hover_enabled=”on|hover” button_text_size__hover=”20px”][\/et_pb_button][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Comece sua avalia\u00e7\u00e3o gratuita de 21 dias. N\u00e3o \u00e9 necess\u00e1rio cart\u00e3o de cr\u00e9dito. Sem obriga\u00e7\u00e3o.<\/h4>\n

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Nosso reconhecimento pelo setor<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Gartner Magic Quadrant 2020 – Automatizaci\u00f3n de la fuerza de ventas (SFA)<\/p>\n<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/cloud100_2021.jpg” alt=”cloud100_2021″ title_text=”cloud100_2021″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” width=”60%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|false” filter_sepia_tablet=”” filter_sepia_phone=”” filter_sepia_last_edited=”on|desktop” border_color_all=”#FFFFFF” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_4_font_size=”15px” header_4_line_height=”1.3em” custom_margin=”37px|||||” global_colors_info=”{}”]<\/p>\n

Forbes Cloud 100<\/p>\n<\/h4>\n

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G2 Momentum Leader Spring 2021<\/p>\n<\/h4>\n

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Gartner Peerinsights Customers’ Choice<\/h4>\n

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