{"id":970,"date":"2022-04-01T19:41:55","date_gmt":"2022-04-01T19:41:55","guid":{"rendered":"https:\/\/babelteam.com\/pt\/?page_id=970"},"modified":"2022-06-16T13:08:46","modified_gmt":"2022-06-16T13:08:46","slug":"o-que-e-um-contact-center","status":"publish","type":"page","link":"https:\/\/babelteam.com\/pt\/o-que-e-um-contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/01\/digital-imnovation-babelteam-background-r.jpg&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; custom_padding=&#8221;0px||0px|||&#8221; bottom_divider_style=&#8221;waves2&#8243; bottom_divider_color=&#8221;rgba(58,96,113,0.06)&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;||on||||||&#8221; header_3_text_color=&#8221;#809BA5&#8243; header_3_font_size=&#8221;27px&#8221; custom_margin=&#8221;||4px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>O que \u00e9 um&#8230;<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#3A6071&#8243; header_font_size=&#8221;42px&#8221; custom_margin=&#8221;-1px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Contact Center?<\/h1>\n<p>[\/et_pb_text][et_pb_text ul_item_indent=&#8221;40px&#8221; ol_item_indent=&#8221;30px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_2_text_color=&#8221;#3A6071&#8243; header_2_font_size=&#8221;17px&#8221; header_2_line_height=&#8221;1.5em&#8221; header_3_text_color=&#8221;#809BA5&#8243; header_3_font_size=&#8221;19px&#8221; text_orientation=&#8221;justified&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>\u00c9 uma plataforma de voz online com esfor\u00e7o m\u00ednimo de configura\u00e7\u00e3o e desempenho m\u00e1ximo que se ajusta ao tamanho certo do seu neg\u00f3cio e consegue crescer com ele.<\/h2>\n<p>[\/et_pb_text][et_pb_text ul_item_indent=&#8221;40px&#8221; ol_item_indent=&#8221;30px&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_2_text_color=&#8221;#3A6071&#8243; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;1.5em&#8221; header_3_text_color=&#8221;#809BA5&#8243; header_3_font_size=&#8221;19px&#8221; text_orientation=&#8221;justified&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Para que serve um Contact Center?<\/strong><\/h2>\n<ul>\n<li>Saiba tudo o que aconteceu em uma chamada usando grava\u00e7\u00f5es de chamadas, transcri\u00e7\u00f5es p\u00f3s-chamada e informa\u00e7\u00f5es do ciclo de vida da chamada.<\/li>\n<li>Monitore o desempenho do agente e monitore a satisfa\u00e7\u00e3o do cliente com pain\u00e9is ao vivo.<\/li>\n<li>Reduza a carga de trabalho de seus agentes.<\/li>\n<li>Reduza a carga de trabalho de seus agentes usando bots de voz com intelig\u00eancia artificial que respondem a consultas repetitivas.<\/li>\n<li>Reduza os tempos de espera e forne\u00e7a solu\u00e7\u00f5es confi\u00e1veis \u200b\u200bcom IVR e bots de voz habilitados para voz. Capacite seus agentes para fazer o melhor trabalho poss\u00edvel.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-contact-center.gif&#8221; alt=&#8221;Qu\u00e9 es un Contact Center&#8221; title_text=&#8221;Qu\u00e9 es un Contact Center&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;76%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text ul_item_indent=&#8221;40px&#8221; ol_item_indent=&#8221;30px&#8221; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_2_text_color=&#8221;#3A6071&#8243; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;1.5em&#8221; header_3_text_color=&#8221;#809BA5&#8243; header_3_font_size=&#8221;19px&#8221; text_orientation=&#8221;justified&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;128px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Continue a conversa em qualquer canal.<\/li>\n<li>As liga\u00e7\u00f5es podem ser feitas dentro da plataforma e transformadas em ticket com um \u00fanico clique. Continue a conversa por qualquer canal, com todos os clientes.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text ul_item_indent=&#8221;40px&#8221; ol_item_indent=&#8221;30px&#8221; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_2_text_color=&#8221;#3A6071&#8243; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;1.5em&#8221; header_3_text_color=&#8221;#809BA5&#8243; header_3_font_size=&#8221;19px&#8221; text_orientation=&#8221;justified&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;|||0px||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Quais problemas podem ser resolvidos em um Contact Center?<\/strong><\/h2>\n<p>Sem chamadas perdidas, tempos de espera mais baixos e suporte sempre ativo.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(40,237,233,0.31)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#ffffff 0%|#28ede9 100%&#8221; background_color_gradient_start=&#8221;#ffffff&#8221; background_color_gradient_end=&#8221;#28ede9&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;center_right&#8221; custom_padding=&#8221;19px|||||&#8221; top_divider_color=&#8221;rgba(185,185,184,0.14)&#8221; top_divider_height=&#8221;265px&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_item_indent=&#8221;40px&#8221; ol_item_indent=&#8221;30px&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_text_color=&#8221;#3A6071&#8243; header_2_font=&#8221;|800|||||||&#8221; header_2_text_color=&#8221;#3A6071&#8243; header_2_font_size=&#8221;30px&#8221; header_2_line_height=&#8221;1.5em&#8221; header_3_font_size=&#8221;18px&#8221; header_3_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;justified&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||2px|||&#8221; custom_padding=&#8221;||0px|0px||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Precisa de um Contact Center?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; link_option_url=&#8221;https:\/\/babelteam.com\/pt\/herramientas\/freshworks\/freshdesk-contact-center\/&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-customer-success-1-150x150.png\" width=\"24\" height=\"24\" alt=\"\" class=\"wp-image-513 alignnone size-thumbnail\" srcset=\"https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-customer-success-1-150x150.png 150w, https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-customer-success-1.png 300w\" sizes=\"(max-width: 24px) 100vw, 24px\" \/><span>\u00a0<\/span>Fheshdesk | Contact Center<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/Equipe-Freshworks.gif&#8221; alt=&#8221;Contact Center Especialistas. Freshdesk. Babel-Team&#8221; title_text=&#8221;Contact Center Especialistas. Freshdesk. Babel-Team&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;29%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;https:\/\/babel.team\/agendafabio&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Agende uma reuni\u00e3o gratuita&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;27px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#3A6071&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;|800|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||6px|||&#8221; hover_enabled=&#8221;0&#8243; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;#809BA5&#8243; button_bg_enable_color__hover=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]Sem custo e sem compromisso de compra[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O que \u00e9 um&#8230;Contact Center?\u00c9 uma plataforma de voz online com esfor\u00e7o m\u00ednimo de configura\u00e7\u00e3o e desempenho m\u00e1ximo que se ajusta ao tamanho certo do seu neg\u00f3cio e consegue crescer com ele.Para que serve um Contact Center? 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