{"id":979,"date":"2022-04-01T20:27:27","date_gmt":"2022-04-01T20:27:27","guid":{"rendered":"https:\/\/babelteam.com\/pt\/?page_id=979"},"modified":"2022-06-15T18:22:34","modified_gmt":"2022-06-15T18:22:34","slug":"o-que-e-it-service-management","status":"publish","type":"page","link":"https:\/\/babelteam.com\/pt\/o-que-e-it-service-management\/","title":{"rendered":"O que \u00e9 IT service management"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.16.0″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/01\/digital-imnovation-babelteam-background-r.jpg” background_size=”initial” background_position=”top_left” custom_padding=”0px||0px|||” bottom_divider_color=”rgba(58,96,113,0.06)” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_3_font=”||on||||||” header_3_text_color=”#809BA5″ header_3_font_size=”27px” custom_margin=”||4px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]

O que significa…<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.16.0″ _module_preset=”default” header_font=”|800|||||||” header_text_color=”#3A6071″ header_font_size=”42px” custom_margin=”-1px|||||” global_colors_info=”{}”]

IT Service Management?<\/h1>[\/et_pb_text][et_pb_text ul_item_indent=”40px” ol_item_indent=”30px” _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ header_2_text_color=”#3A6071″ header_2_font_size=”17px” header_2_line_height=”1.5em” header_3_text_color=”#809BA5″ header_3_font_size=”19px” text_orientation=”justified” module_alignment=”center” custom_padding=”0px||0px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Gest\u00e3o de servi\u00e7os de tecnologia da informa\u00e7\u00e3o ou Gest\u00e3o de Servi\u00e7os de TI<\/strong> \u00e9 uma disciplina baseada em processos, focada em alinhar os servi\u00e7os de TI prestados \u00e0s necessidades das empresas, enfatizando os benef\u00edcios que o cliente final pode perceber.<\/h2>\n

Se o transformarmos em software, ele \u00e9 projetado para ter todas as ferramentas necess\u00e1rias para gerenciar o provisionamento, capacidade, desempenho e disponibilidade de recursos de computa\u00e7\u00e3o, rede e aplicativos, bem como a qualidade, efici\u00eancia e experi\u00eancia geral de sua entrega.<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-contact-center.gif” alt=”IT Service Management. Freshservice” title_text=”IT Service Management. Freshservice” url=”https:\/\/babelteam.com\/pt\/herramientas\/freshworks\/freshservice\/” align=”center” _builder_version=”4.16.1″ _module_preset=”default” width=”76%” custom_padding=”70px|||||” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” custom_padding=”2px|||||”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text ul_item_indent=”40px” ol_item_indent=”30px” _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ header_2_text_color=”#3A6071″ header_2_font_size=”22px” header_2_line_height=”1.5em” header_3_text_color=”#809BA5″ header_3_font_size=”19px” text_orientation=”justified” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

\u00c9 usado para…<\/strong><\/h2>\n

Ele \u00e9 usado para fazer uma transi\u00e7\u00e3o suave para um software de suporte t\u00e9cnico moderno e eficiente, alinhado \u00e0 Biblioteca de Infraestrutura de Tecnologia da Informa\u00e7\u00e3o (ITIL), que n\u00e3o requer treinamento.<\/span><\/p>[\/et_pb_text][et_pb_text ul_item_indent=”40px” ol_item_indent=”30px” _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ header_2_text_color=”#3A6071″ header_2_font_size=”22px” header_2_line_height=”1.5em” header_3_text_color=”#809BA5″ header_3_font_size=”19px” text_orientation=”justified” module_alignment=”center” custom_padding=”|||0px||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Quais problemas podem ser resolvidos\u00a0<\/strong><\/h2>\n
    \n
  • Gerenciamento de incidentes<\/strong>
    Permita que os usu\u00e1rios gerem tickets por e-mail, portal de autoatendimento, telefone ou pessoalmente. Acompanhe, priorize, atribua e automatize os processos de resolu\u00e7\u00e3o para impulsionar a efici\u00eancia da central de servi\u00e7os.<\/li>\n
  • Gerenciamento de SLA<\/strong>
    O IT Service<\/strong> Suite permite que voc\u00ea defina v\u00e1rias pol\u00edticas de SLA (Service Level Agreement) para criar prazos de tarefas com base em diferentes hor\u00e1rios comerciais ou categorias de tickets. Agora voc\u00ea pode resolver t\u00edquetes com base na prioridade e automatizar as regras de escalonamento para comunicar viola\u00e7\u00f5es na central de atendimento.<\/li>\n
  • Automa\u00e7\u00f5es e IA\/ML<\/strong>
    Fique por dentro das tarefas e eventos de alta prioridade que precisam de sua aten\u00e7\u00e3o. Tome uma decis\u00e3o inteligente usando IA\/ML e automa\u00e7\u00f5es para cuidar de outras tarefas de menor prioridade.<\/li>\n
  • Portal de autoatendimento<\/strong>
    Permita que os usu\u00e1rios pesquisem solu\u00e7\u00f5es em sua base de conhecimento e enviem solicita\u00e7\u00f5es diretamente do portal de suporte da central de servi\u00e7os, que pode ser personalizado para refletir a identidade da sua marca.<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_size=”initial” background_position=”center_right” background_enable_mask_style=”on” background_mask_style=”chevrons” background_mask_color=”rgba(12,113,195,0.05)” background_mask_transform=”invert” custom_padding=”19px|||||” top_divider_color=”rgba(185,185,184,0.14)” top_divider_height=”265px” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”25px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text ul_item_indent=”40px” ol_item_indent=”30px” _builder_version=”4.16.0″ _module_preset=”default” text_text_color=”#000000″ header_text_color=”#3A6071″ header_2_font=”|800|||||||” header_2_text_color=”#3A6071″ header_2_font_size=”30px” header_2_line_height=”1.5em” header_3_font_size=”18px” header_3_line_height=”1.5em” text_orientation=”justified” width=”80%” module_alignment=”center” custom_margin=”||11px|||” custom_padding=”||0px|0px||” global_colors_info=”{}”]

    Juntamente com nossos especialistas, conhe\u00e7a o software que o ajudar\u00e1 a reestruturar sua gest\u00e3o de servi\u00e7os de TI de forma r\u00e1pida e eficaz<\/h2>[\/et_pb_text][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/04\/freshservice.png” alt=”IT Service Management. Freshservice” title_text=”IT Service Management. Freshservice” url=”https:\/\/babelteam.com\/pt\/herramientas\/freshworks\/freshservice\/” _builder_version=”4.16.1″ _module_preset=”default” width=”25%” module_alignment=”center” custom_margin=”||60px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/Equipe-Freshworks.gif” alt=”IT Service Management. Freshservice. Especialistas ” title_text=”IT Service Management. Freshservice. Especialistas ” align=”center” _builder_version=”4.16.1″ _module_preset=”default” width=”29%” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/babel.team\/agendafabio” url_new_window=”on” button_text=”Agende uma reuni\u00e3o” button_alignment=”center” _builder_version=”4.17.4″ _module_preset=”default” custom_button=”on” button_text_size=”27px” button_text_color=”#FFFFFF” button_bg_color=”#3A6071″ button_border_width=”0px” button_border_radius=”0px” button_font=”|800|||||||” button_use_icon=”off” custom_margin=”||6px|||” hover_enabled=”0″ box_shadow_style=”preset2″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#809BA5″ button_bg_enable_color__hover=”on” sticky_enabled=”0″][\/et_pb_button][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

    Sem custo e sem compromisso de compra<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

    O que significa…IT Service Management?Gest\u00e3o de servi\u00e7os de tecnologia da informa\u00e7\u00e3o ou Gest\u00e3o de Servi\u00e7os de TI \u00e9 uma disciplina baseada em processos, focada em alinhar os servi\u00e7os de TI prestados \u00e0s necessidades das empresas, enfatizando os benef\u00edcios que o cliente final pode perceber. Se o transformarmos em software, ele \u00e9 projetado para ter todas […]<\/p>\n","protected":false},"author":1,"featured_media":886,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"\nO que \u00e9 IT service management - Babel-Team<\/title>\n<meta name=\"description\" content=\"La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management, es una disciplina basada en procesos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/babelteam.com\/pt\/o-que-e-it-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que \u00e9 IT service management - Babel-Team\" \/>\n<meta property=\"og:description\" content=\"La gesti\u00f3n de servicios de tecnolog\u00edas de la informaci\u00f3n o IT Service Management, es una disciplina basada en procesos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/babelteam.com\/pt\/o-que-e-it-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Babel-Team\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-15T18:22:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/babelteam.com\/pt\/wp-content\/uploads\/2022\/03\/freshdesk-contact-center.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/babelteam.com\/pt\/o-que-e-it-service-management\/\",\"url\":\"https:\/\/babelteam.com\/pt\/o-que-e-it-service-management\/\",\"name\":\"O que \u00e9 IT service management - 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